Archive for October, 2009

This bestseller talks about how Mary got into the driver’s seat of a “toxic dump” of a workplace where everyone’s morale was very low.  No other department employee enjoyed talking to Mary’s colleagues.  The work they did was boring, their customers were unhappy and hated talking to them.  Next door was Seattle’s Pike Place Fish which did a similar boring job of selling fish but everyone was happy and made customers happy daily and all the time.  Slowly Mary transformed her “toxic dump” and her department became the most fun department of all.

She helped each employee “Choose their Daily Attitude”, “Build Fun” into the workplace, “Be Present” and “Involve Customers” in their activities and work.  It involved simple things like having a fun competition during lunch time, sharing each other’s problems and inviting a customer to share their glory and teach them something on one day.

Found the book quite inspiring and as simply written as “Who Moved My Cheese”.  Light, fun and easy reading, yet deeply philosophical.

Looking at quickly reading Kermit the Frog in “Before you leap: A Frog’s Eye View of Life’s Greatest Lessons”.  Seems very similar, quick great reading.


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I heard Dr. Wayne Dyer say on TV that when you make a person feel good, there is a chemical called serotonin that is secreted inside you.  That stimulates the body and makes you healthier and happier.  Some people I met serotonize themselves whenever they meet someone and make themselves happier and healthier.

I met a Administration Coordinator of a medical company at Orlando event alongwith a colleague.  All she did was usher us in, ask us if we had coffee, register us and take us to the stall where we were supposed to go.  In these five minutes we were in awe of her.  Every gesture of hers made us feel we were of great value to her.  We were the king of nations, we were the royals, we were to be made happy.  And she had no reason to do so, we were actually vendors to the company.

Recently I met a clothes vendor on the street in Bangalore.  She was selling some useful nick nacks on the street.  She spoke in Hindi, English and Kannada and told us why she was selling this and how each cloth would help us.  Again, she treated us like we were revered people and she joked and wanted us to smile and laugh, whether we bought something or not.

I found these people amazing!  They had no reason to make us feel so good.  I realized all they were doing was to make us feel happy so that they were happy.

Can I be less surly with my colleagues, family and whoever I meet and make them happy and serotonize myself to happiness?  I’ll try 🙂

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