An Even Keel

This bestseller talks about how Mary got into the driver’s seat of a “toxic dump” of a workplace where everyone’s morale was very low.  No other department employee enjoyed talking to Mary’s colleagues.  The work they did was boring, their customers were unhappy and hated talking to them.  Next door was Seattle’s Pike Place Fish which did a similar boring job of selling fish but everyone was happy and made customers happy daily and all the time.  Slowly Mary transformed her “toxic dump” and her department became the most fun department of all.

She helped each employee “Choose their Daily Attitude”, “Build Fun” into the workplace, “Be Present” and “Involve Customers” in their activities and work.  It involved simple things like having a fun competition during lunch time, sharing each other’s problems and inviting a customer to share their glory and teach them something on one day.

Found the book quite inspiring and as simply written as “Who Moved My Cheese”.  Light, fun and easy reading, yet deeply philosophical.

Looking at quickly reading Kermit the Frog in “Before you leap: A Frog’s Eye View of Life’s Greatest Lessons”.  Seems very similar, quick great reading.